Digital & Operational

Digital & Operational

Digital/Operational Product Units

App features, IoT capabilities, platform access, and deposit-based entitlements.

App Features

Customer App Access - Account creation and onboarding - Swap station locator - Transaction history - Support ticketing

Agent App Features - Sales workflows - Order management - Customer verification - Commission tracking

IoT Capabilities

Battery Telemetry - Health monitoring - Location tracking - Usage analytics

Charger Connectivity - Remote monitoring - Usage tracking - Fault detection

Fleet Management - Asset tracking - Utilization reporting - Predictive maintenance

Deposit-Based Entitlements

Battery Asset Pool Access Deposit

Identity: - Category: Deposit-Based Entitlement - Unique ID: DEP-BATT-POOL-01 - Description: Refundable deposit granting access to battery swap pool

Value: - Customer: Financial safeguard, asset access without ownership - Business: Risk mitigation, asset protection, liquidity management - Risk Exposure: Deposit refund obligation, asset damage liability

Context: - Prerequisites: Active swap subscription, verified customer account - Dependencies: Battery inventory, swap station network - Constraints: Deposit amount tied to battery value, geographic coverage

Obligations: - Refund deposit upon service termination (subject to asset condition) - Maintain asset pool quality - Provide clear end-of-service options

Costs: - Capital: Battery inventory allocation - Operating: Asset maintenance, replacement reserve - Support: Deposit reconciliation, dispute resolution

End-of-Service Options: 1. Refund: Return full deposit upon clean termination 2. Convert: Apply deposit value toward purchasing a used battery or other product 3. Liquidate: Deduct asset damage or obligation breaches from deposit

Platform Services

CARM Features - Customer relationship management - Analytics dashboards - Reporting tools

Integration APIs - Odoo synchronization - Third-party integrations - Data export capabilities