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3.2 Service Templates

Service Templates

1. Basic Asset-Based Services for BSS

Bundles in ABS are built from simple, one-dimensional services. For Battery Swap Service (BSS), the core building blocks are:

  • Access-Type Services (grant time-bounded access; require duration alignment):
  • Battery Circulation Access (FLEET, usage_metric: DURATION, usage_unit: DAY)
  • Swap Network Access (FLEET, usage_metric: DURATION, usage_unit: DAY)
  • Asset-Assignment (ITEM, usage_metric: DURATION, usage_unit: DAY, binds vehicle ITEM ID from THING)
  • Gage-Type Services (monetize usage; no duration field):
  • Energy Gage (usage_metric: ENERGY, usage_unit: kWh)
  • Swap Count (usage_metric: COUNT, usage_unit: 1)
  • Contract Product-Units (long-duration entitlements):
  • Privilege, Rental, Warranty, Asset-Assignment contracts

These services and contracts are defined in the Product-Unit Library and BSS setup data; ABS bundles them into meaningful offerings.

2. Bundle Design Principles (ABS / BSS)

When designing bundles in ABS, apply these principles:

  • Build from 1D services: each component has a single clear metric and unit.
  • Align durations for access-type services: Battery Circulation Access and Swap Network Access in the same bundle must share the same duration.
  • Separate entitlement from usage: Contract PUs (Privilege, Rental, Warranty, Asset-Assignment) express long-lived rights; gage-type services express actual consumption.
  • Keep Odoo composites separate: Odoo composites (BoM kits) package PUs for sales; ABS bundles define how services work together operationally.

The templates below focus on Battery Swap Service (BSS) as the first major business model.

3. Standard Bundle Template

Use this template to define any bundle:

# Bundle: [Name]

## Bundle Classification
- **Type**: [Logical Grouping / Value Proposition / Channel-Specific / Mission]
- **Target Segment**: [Customer segment or use case]
- **Sales Channels**: [Where this bundle can be sold]

## Components

### Physical Product-Units
- [Component 1]: [Quantity]
- [Component 2]: [Quantity]

### Service Product-Units
- [Service 1]: [Duration / Terms]
- [Service 2]: [Duration / Terms]

### Contract Product-Units
- [Contract 1]: [Type / Duration / Terms]

### Digital Product-Units
- [Digital component 1]
- [Digital component 2]

## Value Proposition

### Customer Value
- [Benefit 1]
- [Benefit 2]
- [Economic advantage vs. individual purchase]

### Use Case Addressed
[Description of complete customer workflow or mission this bundle solves]

## Pricing

### Individual Component Pricing
- [Component 1]: [Price]
- [Component 2]: [Price]
- **Total if purchased separately**: [Sum]

### Bundle Pricing
- **Bundle Price**: [Price]
- **Customer Savings**: [Discount amount or %]
- **Bundle Margin**: [Target margin %]

## Combined Obligations

### Service Levels
- [Aggregated SLA across all components]

### Warranty Coverage
- [Physical products]: [Terms]
- [Services]: [Terms]

### Support Requirements
- [What company must deliver across all components]

## Fulfillment Workflow

### Sequence
1. [Step 1: e.g., Process payment]
2. [Step 2: e.g., Activate contracts and privileges]
3. [Step 3: e.g., Deliver physical goods]
4. [Step 4: e.g., Activate services in ABS and Odoo]
5. [Step 5: e.g., Complete app onboarding]

### Dependencies
- [System requirements]
- [Asset availability]
- [Customer prerequisites]

### Completion Criteria
- [How we know bundle is fully delivered and active]

## System Configuration

### Odoo Setup
- Product template ID: [ID]
- Pricelist rules: [Reference]
- Subscription configuration: [Details]

### OVApp / ABS Workflow
- Agent sales flow: [Workflow name/ID]
- Customer activation flow: [Workflow name/ID]

## Contract Terms

### Inclusions
- [Explicitly listed components and services]

### Exclusions
- [What is NOT included to manage expectations]

### Renewal/Cancellation
- [Terms for ongoing services within bundle]
- [Refund policy for deposits]
- [What happens to physical components]

## Agent Guidance

### Sales Narrative
[Simple 2-3 sentence pitch agents can use]

### Eligibility
- [Customer qualifications or prerequisites]

### Common Questions
1. Q: [Question]
   A: [Answer]
2. Q: [Question]
   A: [Answer]

4. BSS Bundle Templates

The following templates focus on Battery Swap Service (BSS), combining Privilege, Access-Type services, Gage-Type services, and supporting Physical PUs.

4.1 BSS Starter Bundle – Commuter

Intent: Enable daily commuters to adopt battery swap with predictable monthly cost.

# Bundle: BSS Starter – Commuter (45Ah)

## Bundle Classification
- **Type:** Value Proposition / Mission
- **Target Segment:** Daily commuters (urban riders)
- **Sales Channels:** Agent network, retail outlets

## Components

### Physical Product-Units
- MotBat 45Ah: 1 unit (initial battery issuance)

### Service Product-Units
- Battery Swap Access – 45Ah – Monthly: 1 (access-type)
- Swap Network Access – City – 12 Months: 1 (access-type)
- Battery Swap Usage – 45Ah – Pack of 50: 1 (gage-type)

### Contract Product-Units
- Swap Privilege – MotBat 45Ah: 1 (privilege contract)

### Value Proposition

#### Customer Value
- Predictable monthly cost for swap access
- Enough swap credits for typical commuting patterns
- No need to own or maintain multiple batteries

#### Use Case Addressed
- Urban commuter who rides daily and needs reliable energy without downtime.

## Fulfillment Workflow
1. Process payment and register customer
2. Activate Swap Privilege – MotBat 45Ah
3. Issue MotBat 45Ah battery
4. Activate Swap Access and Network Access services
5. Load 50 swap credits in ABS

4.2 BSS Professional Bundle – Delivery Rider

Intent: Support high-usage delivery riders with extended swap capacity and network coverage.

# Bundle: BSS Pro – Delivery Rider (45Ah)

## Bundle Classification
- **Type:** Mission / Channel-Specific
- **Target Segment:** Professional delivery riders
- **Sales Channels:** Agent network, B2B contracts

## Components

### Physical Product-Units
- MotBat 45Ah: 2 units (rotation for high usage)

### Service Product-Units
- Battery Swap Access – 45Ah – Monthly: 1 (access-type)
- Swap Network Access – City – 12 Months: 1 (access-type)
- Battery Swap Usage – 45Ah – Pack of 150: 1 (gage-type)

### Contract Product-Units
- Swap Privilege – MotBat 45Ah: 1 (privilege contract)

### Value Proposition

#### Customer Value
- Higher swap capacity for intensive daily use
- Reduced downtime via second battery
- Preferential pricing vs. buying services separately

#### Use Case Addressed
- Full-time delivery rider requiring continuous operation throughout the day.

4.3 BSS Fleet Bundle – SME Fleet (10 Bikes)

Intent: Provide a complete BSS solution for small fleets.

# Bundle: BSS Fleet – SME (10 Vehicles)

## Bundle Classification
- **Type:** Mission / Channel-Specific
- **Target Segment:** Small fleets (SMEs)
- **Sales Channels:** Direct sales, B2B

## Components

### Physical Product-Units
- LEV S7: 10 units
- MotBat 45Ah: 20 units (2 per vehicle)

### Service Product-Units
- Battery Swap Access – 45Ah – Monthly: 10 (access-type)
- Swap Network Access – City – 12 Months: 10 (access-type)
- Battery Swap Usage – 45Ah – Pack of 300: 1 (shared gage-type)

### Contract Product-Units
- Swap Privilege – MotBat 45Ah: 10 (one per vehicle/user)

### Value Proposition

#### Customer Value
- Turnkey solution for launching an electric delivery fleet
- Consolidated pricing for vehicles, batteries, and swap services
- Simplified operations via shared swap pool

#### Use Case Addressed
- SME launching or electrifying a delivery or logistics fleet.

Composite Offerings

Composite commercial offerings are modeled as ABS bundles, not as single Product-Units.

For bundle types, templates, and design principles, see: