BSS-ARM IoT Synchronization Workflow¶

Workflow Diagram¶

BSS-ARM IoT Synchronization Workflow

Complete sequence diagram showing the three IoT integration scenarios: S1 (Automated Station Operations), S2 (Manual Personnel Operations), and S3 (Asset Tracking and Recovery), with interactions between customers, IoT devices, BSS Agent, ARM, and fleet systems.

Business Intent¶

This workflow defines the business requirements for coordinating IoT device signals between BSS service operations and ARM asset management systems. The primary business objective is to maintain service state accuracy while ensuring asset visibility and operational flexibility.

Critical Business Requirements¶

Service Orchestration Through ABS¶

All IoT events must flow through ABS as the central coordination point
Service state changes must be triggered by validated IoT signals
Asset management operations must align with service delivery requirements
No direct system coupling between BSS and ARM operations

Operational Flexibility Requirements¶

Support both automated station operations and manual personnel interventions
Enable real-time asset tracking throughout service delivery
Provide error recovery mechanisms for equipment failures
Maintain service continuity during IoT connectivity issues

Signal Processing Requirements¶

Convert complex IoT device data into simple service state changes
Validate IoT signals before triggering service state transitions
Compress multiple IoT events into fundamental business outcomes
Isolate service logic from IoT implementation complexity

IoT Integration Business Scenarios¶

S1: Automated Station Operations¶

Business Objective: Enable seamless customer self-service through automated battery swap stations

Critical Business Requirements: - Customer authentication must be validated before service delivery - Battery allocation must align with customer service plan - Service completion must be confirmed through device signals - Failed transactions must trigger appropriate customer communication

Process Flow:

Customer arrives at station
  ↓ System validates customer authorization
    ↓ If authorized: Allocate available battery
      ↓ Confirm battery delivery to customer
        ↓ Update service state: BATTERY_ISSUED
          ↓ Begin service usage tracking

Validator Requirements: - Customer authorization validation - Battery availability confirmation - Service plan compliance check - Transaction completion verification

S2: Manual Personnel Operations¶

Business Objective: Support field personnel in managing service exceptions and asset recovery

Critical Business Requirements: - Personnel must be able to report asset damage or loss - Service exceptions must trigger appropriate customer notifications - Asset recovery must restore service availability - Personnel actions must be traceable for audit purposes

Process Flow:

Personnel discovers service issue
  ↓ Scan asset identifier for context
    ↓ Report actual condition (damage/loss/recovery)
      ↓ System validates personnel authorization
        ↓ Update service state based on condition
          ↓ Trigger customer communication workflow

Validator Requirements: - Personnel authorization validation - Asset identification verification - Condition assessment confirmation - Service impact determination

S3: Asset Tracking and Recovery¶

Business Objective: Maintain asset visibility and enable recovery of lost or stolen equipment

Critical Business Requirements: - Asset location must be tracked throughout service delivery - Loss detection must trigger immediate service state changes - Recovery actions must restore normal service operations - Insurance and compensation workflows must be coordinated

Process Flow:

Asset tracking signal lost
  ↓ Validate loss condition (timeout/GPS/manual report)
    ↓ Update service state: BATTERY_LOST
      ↓ Trigger settlement workflow
        ↓ If later recovered: Update state: BATTERY_FOUND
          ↓ Determine service continuation options

Validator Requirements: - Asset tracking signal validation - Loss condition confirmation - Recovery verification - Settlement workflow coordination

Service State Integration Requirements¶

State Transition Coordination¶

IoT signals must map to fundamental service state changes
Service states must remain independent of IoT implementation complexity
State transitions must be validated before execution
Error conditions must trigger appropriate recovery workflows

Asset Management Coordination¶

Service delivery must coordinate with asset allocation systems
Asset status must be synchronized with service requirements
Inventory availability must influence service offering
Asset recovery must restore service capability

Customer Communication Integration¶

Service state changes must trigger customer notifications
Error conditions must provide clear customer guidance
Service completion must confirm customer satisfaction
Exception handling must maintain customer trust

Agent Function Integration Notes¶

Technical implementation for the following business requirements should be handled in the BSS Agent code:

IoT Signal Processing Functions¶

serviceAgent.processIoTSignal() - Signal compression and validation
serviceAgent.syncARMInventory() - Asset coordination workflows
serviceAgent.handleDeviceScannerInput() - Personnel action processing

Validator Array Implementation¶

IoT signal validators following simplified pattern (check/signal format)
Error handling validators for service exception scenarios
Hub-spoke pattern compliance validators

MQTT Communication Patterns¶

Device event topic subscriptions (call/return pattern)
Personnel action topic subscriptions (emit/echo pattern)
Service command publications (stat/meta pattern)
Error notification publications

State Management Integration¶

IoT event tracking in agent state
Asset coordination status tracking
Personnel override capability flags
Signal compression result logging

Business Benefits¶

Operational Excellence¶

Service Reliability: IoT integration ensures accurate service state tracking
Asset Visibility: Real-time tracking enables proactive asset management
Operational Flexibility: Support for both automated and manual operations
Exception Handling: Structured processes for managing service disruptions

Customer Experience¶

Seamless Self-Service: Automated stations provide instant service delivery
Transparent Communication: Real-time updates on service status and issues
Quick Recovery: Efficient processes for resolving service exceptions
Service Continuity: Multiple pathways ensure service availability

Business Scalability¶

Clean Architecture: Hub-spoke pattern supports system growth
Performance Optimization: Signal compression maintains system responsiveness
Standard Integration: Consistent patterns for adding new IoT devices
Audit Capability: Complete traceability of service and asset events

This workflow ensures IoT device integration supports business objectives while maintaining service quality and operational efficiency.